Refund Policy

Effective Date: 26 September 2026
Version: 2.1

Issuing Entity
Superspeed.ai Pty Ltd (ACN 673 440 287, ABN 91 673 440 287), trading as Cushi.app, Queensland, Australia

MERCHANT OF RECORD

All purchases of Cushi credits are processed by Paddle.com Market Limited (“Paddle”), our Merchant of Record. Paddle processes all refunds. Your purchase is also covered by the Paddle Buyer Terms, available at https://www.paddle.com/legal/buyer-terms.

Where this Refund Policy conflicts with mandatory law or the Paddle Buyer Terms governing the transaction, the mandatory law or the Paddle Buyer Terms prevail to the extent of the conflict.

14-DAY REFUND FOR UNUSED CREDIT PACKS

You may request a full refund of a credit pack within 14 days of purchase, provided no credits from that pack have been used.

After 14 days, or once credits from a pack have been used, purchases are non-refundable, except where a refund is required by law.

Paddle may also issue a refund at its discretion under the Paddle Buyer Terms.

STATUTORY RIGHTS AND CONSUMER GUARANTEES

Nothing in this policy excludes, restricts, or modifies any statutory consumer rights under the Australian Consumer Law (ACL) (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or mandatory consumer protection laws in your local jurisdiction.

Where Cushi fails to meet a statutory consumer guarantee under applicable law, you are entitled to the remedies provided by that law (such as repair, replacement, re-performance, or refund depending on the nature of the failure).

Customers located outside Australia retain any non-excludable statutory rights that apply to their transaction under their local jurisdiction.

HOW TO REQUEST A REFUND

To request a refund, contact Paddle or Cushi support:

Please include your account email address, transaction reference, and the reason for your request.

Approved refunds are processed by Paddle to the original payment method, typically within 14 days of approval.

CHANGES TO THIS POLICY

Cushi may update this Refund Policy from time to time to reflect changes to the Cushi credit model, operational requirements, or legal standards.

The version applicable to a transaction will be the version in effect at the time of purchase.

CONTACT

For questions concerning the Cushi service or credit system, contact:

Superspeed.ai Pty Ltd
ACN 673 440 287
ABN 91 673 440 287
Trading as Cushi.app

Email: support@cushi.app

Payment and transaction assistance is also available through Paddle using the support link provided on your transaction receipt.