Seller: Superspeed.ai Pty Ltd
IP Owner & Licensor: Strategic Global Holdings Pty Ltd (ACN 693 256 503)
Effective Date: 1 January 2025
Version: 4.95 Ultra-Final
Document Owner: CTO, Superspeed.ai Pty Ltd
Review Cycle: Annual or upon material infrastructure, organisational, or regulatory changes
1. Definitions
Includes: Business Continuity, Disaster Recovery (DR), Critical Services, RTO (Recovery Time Objective), RPO (Recovery Point Objective), Resilience, Redundancy, Failover, Incident, and Continuity Event.
2. Purpose & Scope
This Statement outlines the measures used to ensure continuity, availability, and rapid restoration of services across the e-commerce bookstore, digital download platform, customer accounts, payment systems, and supporting infrastructure.
3. Business Continuity Principles
Our approach aligns with:
- ISO 22301 (Business Continuity Management Systems)
- NIST SP 800-34 (Contingency Planning Guide)
- ISO/IEC 27001 Annex A – Operational Resilience Controls
- Australian and international best-practice risk management standards
4. Critical Services Covered
We prioritise continuity for:
- Website and storefront operations
- User account login and authentication
- Digital book delivery systems
- Payment gateway integrations
- Customer service channels
- DRM and licence enforcement systems
5. Resilience & Redundancy
We maintain resilience through:
- Redundant hosting zones and load-balanced infrastructure
- Automatic failover for high-criticality services
- Daily encrypted backups of essential data
- Offsite and multi-region backup storage
- Regular testing of backup integrity
6. Recovery Objectives (RTO / RPO)
We operate with the following design philosophies:
- RTO: as short as reasonably achievable for critical functions
- RPO: minimal, aligned to daily backup cycles
Exact values vary by subsystem and are reviewed periodically.
7. Incident Response Alignment
Continuity operations support our incident response procedures, including:
- Rapid triage and assessment
- Containment and service isolation
- Root-cause analysis and remediation
- Mandatory breach notifications where required by APP, GDPR, PDPA, PIPL
8. Testing & Continuous Improvement
We test elements of our continuity and DR program periodically through:
- Tabletop exercises
- Backup restoration tests
- Load and failover simulations
- Supplier continuity checks
Findings feed into ongoing improvement cycles.
9. Supplier Continuity & Dependencies
Key third-party providers (cloud infrastructure, payment processors, analytics, digital content systems) must maintain adequate business continuity capabilities under contract.
10. Customer Responsibilities
Customers should:
- Maintain secure devices and reliable internet connections
- Download purchased Digital Content promptly where permitted
- Store backup copies where legally allowed
11. Cross-Document Integration
This Statement aligns with: Security Overview, Digital Downloads Terms, Digital Content EULA, Privacy Policy, GDPR/UK Addendum, Responsible Disclosure Policy, and AI Governance Statements.